Please examine all products when you receive them. Claims for defective or damaged merchandise must be made within 5 days of receipt of the package.

You may return items for exchange or refund within 30 days of delivery. Items must be in brand new condition with tags attached and in their original packaging. Returns in new condition without tags or original packaging will be subject to a 20% restocking fee. Items returned that are not in brand new condition will be returned to the customer at their expense.

• Please note any return or exchange must have a Return Authorization (RA) number generated by us before you send a package to us (see below).
• If you received the wrong item: we are very proud of our record for accuracy but we are still human and occasionally mistakes occur. Please notify us and we will arrange for return shipping of the item you received in error and ship you the correct one at our expense.
• If your item arrived damaged: contact us within 5 days of receipt of the package. We will arrange for your item to be picked up and send a replacement.
• Defective items: please contact us for exchange. We will pay the cost of return shipping after the merchandise is received back and deemed defective. Defective merchandise will be replaced or repaired at our discretion and the replacement item will be shipped at our cost.
• Books: these are only returnable in brand new condition, and return must be requested within 3 days of receipt of package. Broken spines or bent pages render the book not returnable or exchangeable. Books are inspected by us and wrapped for protection before we ship.
• Treats and Chewables: perishable items are not returnable as we can only assure safety to our customers when they have been stored and shipped from us.
• Closeout Items: these are not returnable unless defective.
• "Seconds": we only sell seconds with minor cosmetic flaws, they never have any functional compromise. These are offered only to customers who ask about them, and we only send the item described to them for an agreed upon special price. Products sold as "seconds" or "as is" are labeled as such and are not returnable.

We do not refund the cost of outgoing or return shipping unless the item was received in error, defective, or damaged in shipping (claim must be made in 5 days).

Please phone or email us at info@mytrainingstore.com to get a return authorization number. Failure to have a RA number on the box may result in the package being refused. The RA number ensures us you purchased the item directly from us and notifies us to expect a return.

For your protection please send your package via Fedex if possible as this gives you automatic proof of receipt. If you ship via the US Mail you need to get a signature required return receipt to prove that we received the package. Delivery confirmation does not prove that the package was properly delivered to us. Please include the following with a return package:

• RA number on the OUTSIDE top of the box
• A copy of the sales receipt or a note with your name, address, phone and email.
• Requested action (refund or exchange information)

Send your package to:

My Training Store.com
215 Daffodil Road
Southern Pines, NC 28387
(910)246-6263

Any item made by us is under warranty for manufacturer's defects for 1 year from date of purchase. This excludes any damage that may result from misuse due to an animal's biting, chewing, scratching or otherwise abusing the product.

Items sold by us but made by others are subject to the manufacturer's warranty. We guarantee the product to be free of defects for 90 days if no other warranties apply.